Refund policy

Returns & Refunds Policy

All of our products are made to order — printed fresh, just for you. Because of this, we're unable to accept returns or exchanges for change of mind or sizing mistakes. Every piece is one-of-a-kind, so please double-check sizing guides before ordering!

Damaged, Defective, or Wrong Items

We stand behind every order. If something arrives damaged, defective, or not what you ordered, we'll fix it — no hassle. Just reach out within 10 days of delivery with:

• Your order number
• A clear photo of the issue

We'll send a replacement or issue a refund, whichever works best.

Lost Packages

If your order seems to have gone missing, contact us within:

• 10 days of the estimated delivery date for domestic US orders
• 20 days for international orders

We'll track it down and sort out a reprint or refund if it's confirmed lost (as long as the address was entered correctly at checkout).

What We Can't Cover

We're unable to offer refunds or reprints for:

• Wrong size or color selected at checkout
• Minor print placement variations (within 0.5 inches for DTG products)
• Low-resolution design files
• Incorrect or incomplete shipping addresses entered at checkout

Get in Touch

Something not right? We want to know. Reach out at hello@upnorthandoutspoken.com or through our contact page — we're real people who actually care, and we'll get back to you ASAP.